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Goldco Precious Metals Review

5-Star-Rated Customer Service & Performance 14 Years & Counting

In a Nutshell: During the course of researching our Goldco review, we have found Goldco Precious Metals to be dedicated gold IRA specialists with a passion for individualized customer service and a sterling reputation in the industry. 

Afraid of investing your hard-earned nest egg with the wrong precious metals IRA company?
...Scared of placing your assets in the hands of a company you don’t fully trust?

You’re right to be nervous. After all, this is your retirement at stake. You’ve worked and planned all your life for your later years, and a trusted haven is what you need now for that nest egg. 

Stack of gold coins

Goldco Precious Metals is a gold and silver IRA brokerage company that you can trust with your assets.

Thousands of investors have chosen Goldco as their gold and silver IRA company because of its unblemished reputation and wide recognition for unparalleled customer service.

Ratings by industry watchdogs testify that Goldco has been a leader in IRA rollovers into precious metals IRAs (more commonly called gold IRAs) since 2015.

A Brief History of Goldco

Goldco Precious Metals was founded in 2006 as Gerson Financial Group, specializing in business-to-business precious metals sales.

Trevor Gerszt bought the firm in 2011, changed the name to Goldco Direct, and recast the business model to one that focused on direct-to-consumer sales of gold, silver, platinum, and palladium.

At this time, they also began offering 401k and IRA rollovers to self-directed IRAs, allowing owners to hold physical precious metals in their retirement accounts. By 2014, providing self-directed gold IRAs and IRA rollovers had become the bulk of their business.

Goldco’s Mission Statement

“To provide Americans with a powerful option to protect their IRAs, 401(k)s and other qualified retirement accounts from the market volatility and inflation that take an irreparable toll on your savings. This singular dedication and service has made us the number one Gold and Silver IRA provider in the nation.”

Trevor Gerszt Founder of Goldco

Trevor Gerszt


Brenda Whitman CEO of Goldco

Brenda Whitman

Chief Executive Officer

Johnathan Douglas VP of Sales Goldco

Johnathan Douglas

VP of Sales

Adam Gardiner CMO of Goldco

Adam Gardiner

Chief Marketing Officer

Goldco Reviews & Complaints

All good companies have abundant 5-star reviews, and Goldco is no exception. Across the board, they garner effusive 5-star comments on its customer service. 

Clients praise Goldco account specialists for their knowledge, patience, and accessibility before, during, and after sales.

They average 5-star ratings from 700+ customers on industry watchdog sites

  • Rated “Excellent” (the highest possible assessment) with 498 reviews on Trustpilot
  • Rated a perfect 5 stars with 245 reviews on TrustLink
  • A+ rating on the Better Business Bureau and accredited with the BBB since 2011 (To achieve accreditation, a company must have established and maintained a positive track record, advertised honestly, told the truth, honored promises, built trust, been transparent, been responsive, safeguarded privacy, and embodied integrity.)
  • AAA rating on Business Consumer Alliance
  • Highest 5-star rating with 206 reviews on Consumer Affairs

The proof of a company’s caliber only partially lies in its great reviews, however. The clincher lies in a company’s response to bad reviews and customer complaints.

It’s in this critical area of responding to customer complaints that sets them apart from the competition. Of the few bad remarks they have received, most have revolved around misunderstandings about coin values.

Representatives have responsively and patiently addressed the concerns and explained how coin values work. Some of the negative reviews have been amended to reflect this.

In other situations, reps have answered complaints directly and made every effort to rectify the situation. These responses underscore their commitment to superior customer service and total client satisfaction.

Services Offered by Goldco Precious Metals

Precious Metals IRAs

Non-IRA Precious Metals

Cryptocurrency IRAs

Client Education

Goldco Fees & Storage of Your Precious Metals

**Ongoing cost is $180/year for Non-segregated storage and $230 for segregated storage.

**There are NO fees for purchasing gold, silver, platinum, or palladium outside of a retirement account.

IRS regulations require storing your IRA-held coins or bullion in an approved third-party depository.

Goldco has relationships with three state-of-the-art providers giving you segregated and non-segregated options.

Opening Your Self-Directed IRA- Goldco Makes it Seamless

You can’t open a Goldco precious metals IRA account online, but you can submit an online application or start the process easily over the phone.

  1. 1
    Call Goldco to speak to a customer support agent (855-465-3472).
  2. 2
    Get transferred to a Goldco IRA specialist (or set an appointment).
  3. 3
    Provide your information to the IRA specialist for the completion of your application, account setup, and funds transfer.
  4. 4
    When your account is funded, an Account Executive will help you choose the metals you want to purchase and hold in your IRA. Goldco will transfer the metals to the depository you select within a few business days if they have the metals in stock. If they don’t, it will take three or four weeks to get the metals to your depository.

The process is smooth and easy and can usually be completed in two weeks.

Faq About Precious Metals IRAs

Why should I have a precious metals IRA?

Does Goldco guarantee the value of my precious metals?

Can I have coins, or do my precious metals have to be in bars?

Can I roll over my traditional IRA into a Goldco precious metals IRA?

Can I store my precious metals at home?

What are the requirements for a precious metals IRA?

Is a precious metals IRA different from a gold or silver IRA?

Do I have to use Goldco’s custodians and storage companies?

Does Goldco have a buyback program?

When can I take distributions from my precious metals IRA without penalties?

A Final Word on Goldco Precious Metals

The stock market crashes of 2000, 2008, and now 2020 serve as in-your-face reminders of the volatility of the global economy. Investment portfolios exclusively comprising stocks and mutual funds are at risk when the financial landscape is buckling.

Holding safe-haven precious metals in Goldco IRAs provides a comforting hedge during these times.

If you like everything about Goldco except the fees, consider opening a taxable account. And if you simply want to purchase precious metals outright, that’s an option, too.

Goldco provides a range of solutions for its clients. Each one is accompanied by unparalleled customer service, responsively delivered.

We sincerely hope you've gotten great value from our Goldco Precious Metals review. Let us know your thoughts and any questions you may have below in the comments section.

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